Policy

Replacement DVD:

In the case that your disk becomes lost or stolen, Collective Eye Inc. will gladly replace your copy for a processing and shipping fee of $25.00 per film, as long as we are still contractually able to distribute the film selection.

Guarantee:

Any damaged or defective video will be replaced at no charge for up to 60 days from date of sale

Rental:

Some of our films are available for short-term rental. Please email distribution(at)collectiveeye.org for information.

Refunds:

Cash refunds will be issued on items returned to Collective Eye within 30 days after receipt by customer. Typically, this is approximately 45 days after the order has been shipped.

    - Refunds will be issued to the original credit card holder for orders paid via credit card.
    - Refunds will be issued to the PayPal payee for orders paid via PayPal.
    - All other refunds will be issued by US check only. We do not issue payment by wire.