In the case that your disk becomes lost or stolen, Collective Eye Inc. will gladly replace your copy for a processing and shipping fee of $25.00 per film, as long as we are still contractually able to distribute the film selection.
Any damaged or defective video will be replaced at no charge for up to 60 days from date of sale
Some of our films are available for short-term rental. Please email distribution(at)collectiveeye.org for information.
Cash refunds will be issued on items returned to Collective Eye within 30 days after receipt by customer. Typically, this is approximately 45 days after the order has been shipped.
- Refunds will be issued to the original credit card holder for orders paid via credit card.
- Refunds will be issued to the PayPal payee for orders paid via PayPal.
- All other refunds will be issued by US check only. We do not issue payment by wire.